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Guarantee Home »

Dear Customer,


Welcome to the Webstore of Herbalance Kft!
Our webstore has been designed in line with your needs and interests.


The webstore has been designed

in accordance with the following legal acts, in particular:

  • Act No. LXIII of 1992 on the protection of personal data and the publicity of data of public interest
  • Government decree No. 17/1999 (II. 5) on distance contracts
  • Act No. CVIII of 2001 on certain aspects of electronic commerce and information society services
  • Decree No. 15/1989 (IX. 7) of the Ministry of Commerce on certain commercial activities

And furthermore, in accordance with

  •  The Recommendation of the Parliamentary Commissioner for Data Protection and Freedom of Information on certain issues regarding Internet-based data processing.

We have adopted and support

  • the joint recommendation of the Hungarian Association of IT Companies (IVSZ) and the National Association for Consumer Protection in Hungary: EQ - Recommendation for the Foundation of an Excellent Internet Store

Pursuant to the legal requirements

the webstore of Herbalance Kft. has been registered under No. C/003 680 by the Hungarian Trade Licensing Office.


Let us give you a summary

of the terms and conditions regarding the use of our webstore. Please, read it!

Terms and conditions of use


A guarantee for contact

We have established and operate a consumer service to ensure answers to all your queries and potential problems.
We assure you that you will get a response to your query in two business days.


Should you have any queries, please feel free to contact our consumer service in the office hours (on business days from 11:00 to 17:00)
via telephone: 20/957-75-93 or
via e-mail:


For further access information, please, click here.


Please, click on the link below and read the “About us” section of Herbalance Kft.!
About us

A guarantee for data protection

We are fully aware of the fact, that our consumers care about the way their information is being handled and processed.

  • Herbalance Kft handles your information with the outmost care and discretion, while also taking every special technical and organisational precaution to protect your personal data.
  • In the course of registration and ordering you only need to provide personal data necessary for contact and the fulfilment of your order. These are the following:
    • User name,
    • Password,
    • Surname,
    • First name,
    • E-mail address,
    • Telephone number,
    • Mobile number,
    • Delivery and billing address.
  • You are free to correct or modify your personal data.
  • In the course of your using the webstore we only gather information used exclusively for the sake of the customers’ convenience and for offering an even fuller service. For example, in the ordering process you are automatically offered the option of selecting the payment method you used last time.
  • We will not supply your personal data to a third party, except for the parties listed below.
  •  In order to fulfil your order the following personal data are supplied to GLS General Logistics Systems Hungary Kft:
    • Delivery address,
    • Telephone number,
    • Ordering number
  • Our colleague being in charge of the store you are shopping at has access to your name and telephone number (by using the code of the store provided at the time of registration).
  • Your password is stored in an encrypted form, preventing even our colleagues from obtaining it.
  • Pages containing or providing personal data are protected by SSL encryption, therefore, you can be completely sure that others will not gain access to your information.
  • For online payment, we rely on the service offered by CIB Bank. Herbalance Kft. does not have access to your bankcard information - you only provide the bank with such data. Nevertheless, the bank cannot obtain information about the details of the order either.
  • Let us remind you once again to create a password that is not easy to guess and contains at least 6 characters, and please, keep it secret.
  • You can safely use our webstore from any location (Internet Cafés, Hotspots), however, apply the option of Auto-login only on your own PC!

Please, read our safety guidelines carefully!
Safety guidelines

Shopping Guarantee

  • You can easily buy quality Herbalance products from home.
  • The prices quoted include VAT.
  • We make it possible for you to specify a delivery address different from your billing address. (We deliver the invoice together with the ordered product to the delivery address in each of the cases.)
  • We let you select the payment option best suited to your needs.
    You might opt for the following alternatives:
    • Online payment – via bank card
    • Payment in advance by bank transfer
  • You can pay with your bank card safely. Please, read the guide of CIB Bank for further details!
  • We specify details like the shipping and packing costs of the given product in accordance with its weight and the selected payment option in the course of the ordering process.

Shipment guarantee

  • Our carrier, GLS General Logistics Systems Hungary Kft., ships the ordered products to their destination in two business days. (For information only.)

Refund guarantee

  • If you send us back the ordered product intact and unopened within 8 days of receipt, we pay you back the purchase price. Nevertheless, you will still be responsible for bearing the cost of the shipment.
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2012 © Herbalance Kft. - All rights reserved
Hungarian Trade Licensing Office license number: C/003 680
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